Customer Care

Freehostia's Customer Care Department works 24x7. Within 1 hour (not valid for the clients of the Chocolate plan) a qualified specialist of ours will get back to you with an answer to any of your questions connected with the web hosting services offered by Freehostia. Our free hosting users will receive an answer from our skilled professionals within 6 hours.

Need Help?

Our skilled web hosting support team will meet your most sophisticated requirements at any given moment in the 24-hour period. You can contact us via all standard communication channels - by e-mail, through the ticketing system, or via an online form - should you have any pre-sales questions.

Control Panel Support Channels

Context Help. Quick and easy explanations of each page within the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window will appear with more information on how to use the functionality of each given section of the CP.

Video Tutorials. We have prepared over 40 movies for you to watch so that you become familiar with our Web Hosting Control Panel as quickly as possible.

Help Center. A regularly updated information system based on the keyword search principle, a kind of a FAQ (Frequently Asked Questions) information database, only much more advanced than the standard static FAQ.

Ticketing System. Should you still have not found the answer to your question in the Help Center section, we recommend that you recourse to our Ticketing System where you can open a ticket by clicking on the Open New Ticket link. Each ticket is replied to within less than 60 minutes after it has been opened. In order to supervise and maintain a high quality web hosting support service, we insist that a unique ticket is opened for each problem through the Open New Ticket link in the CP.

Other Support Channels

Online Contact Form. You can use our web site online form and get in touch with us whenever you need pre-sale assistance or just an advice. Feel free to share your comments and suggestions with us.

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