phpTickets – free ticketing system
phpTickets is a free open-source ticketing system. It is written in PHP and requires a MySQL database for data storage.
With FreeHostia’s Elefante Installer you can get phpTickets installed within 5 minutes without any technical skills. The Elefante Installer is an 1-click installer integrated within FreeHostia’s web hosting control panel. With it every web hosting user is able to install one of the 40+ scripts available in less than 5 minutes and absolutely free.
With phpTickets you can provide support to your customers through a user-friendly web admin panel. Tickets could be entered manually or they could be pulled from an email account via POP3. Each ticket has a unique number, which remains the same during the entire life cycle of the ticket and it is used for tracking and replying to the ticket.
In its basics phpTickets is not that different than the ticket system, which FreeHostia web hosting users use to contact our web hosting support department. The ticketing system gives the customer and the operator a convenient way to communicate and questions answered and problems solved.
If you need to be able to provide support to your customers and you are looking for a ticketing system, phpTickets is a good choice for you – it has all necessary features, it is free and it could be installed using the Elefante Installer in no time.
